Peter M. Sandman Guestbook
Comments and Responses

 

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2018

link to Outrage Management index link to Precaution Advocacy index Climate change precaution advocacy may be the biggest challenge – but climate change outrage management is hugely neglected

link to Pandemic and Other Infectious Diseases indexlink to Outrage Management indexDengvaxia and the vaccination crisis in the Philippines

link to Outrage Management indexlink to Precaution Advocacy index An outrage assessment of nuclear power

link to Outrage Management indexExtremely high, polarized outrage and the Kavanaugh nomination

link to Outrage Management index Oppression damages self-esteem: the greed-outrage-ego triangle

Measuring the correlation between hazard and outrage

Quantifying outrage

Practitioner intuition versus research data

link to Outrage Management index Outrage about refugee shelters in Europe

link to Precaution Advocacy index link to Outrage Management index link to Crisis Communication index The most pressing research priority for precaution advocacy, outrage management, and crisis communication

2017

link to Pandemic and Other Infectious Diseases index Flu vaccination dishonesty, 2017 edition – and why am I posting so little these days?

link to Outrage Management index How good and bad regulations affect stakeholder outrage

link to Outrage Management index Why do outrage management when you can coerce or deceive people instead?

link to Outrage Management index link to Precaution Advocacy index link to Crisis Communication index Possible kratom ban: what kind of risk communication?

2016

link to Outrage Management index Coping with a disruptive committee member

link to Pandemic and Other Infectious Diseases indexlink to Precaution Advocacy index Titrating warnings: a Zika example

link to Outrage Management indexLabeling a risk: scary words versus neutral words versus euphemisms

link to Outrage Management index Remembering Enron: law versus ethics versus outrage

link to Precaution Advocacy index Trump, Brexit, and riding the risk communication seesaw

link to Precaution Advocacy index Arousing concern about cyber attack risk to the U.S. electrical grid

link to Outrage Management index Property value protection programs

link to Outrage Management index Delivering outrage-arousing news

My risk communication legacy

link to Outrage Management index The key role of communication and reputation in food recalls

2015

Outrage at a company by governments, suppliers, or competitors

My never-changing list of outrage components

link to Precaution Advocacy index Guilt as a climate change motivator

link to Outrage Management index Analyzing wind farm outrage well … and addressing it badly

link to Outrage Management index The Volkswagen emissions cheating scandal

link to Outrage Management index What kind of risk communication is Donald Trump doing – and why don't politicians do outrage management?

link to Precaution Advocacy indexWhen is it okay not to warn people about a risk?

link to Outrage Management index Outrage about Brian Williams’s lies and his sort-of apologies

link to Outrage Management index link to Precaution Advocacy index “Stop being so emotional!” – playing the rationality card

link to Outrage Management index Mismanaging one controversy worsens the next controversy: an example from school district drug policies

link to Precaution Advocacy indexlink to Pandemic and Other Infectious Diseases indexWhen public health agencies spread misinformation about vaping, they undermine their important messages about vaccine safety, pandemic preparedness, and everything else

link to Outrage Management index Belatedly telling utility customers there was uranium in their drinking water: where regulatory compliance and outrage management intersect

link to Outrage Management index Living without trust

link to Pandemic and Other Infectious Diseases indexThe over-polarized fight between mainstream medicine and the dissident alternative medicine and anti-vaccination movements

link to Outrage Management index A hazard response to an outrage problem: Pepsi’s decision to abandon aspartame

link to Outrage Management index Why I think trust is not central to negotiating a Social License to Operate

link to Outrage Management index Convincing the CEO to give outrage management a try

link to Outrage Management indexAccommodating hostile stakeholders: dialogue, demonstrate, or disrupt

link to Crisis Communication index Don’t tell people not to panic. Especially don’t tell them not to panic yet.

link to Precaution Advocacy index link to Pandemic and Other Infectious Diseases indexHow to respond to reactance: an op-ed dissing infectious disease experts as “prophets of doom”

link to Precaution Advocacy index A fireworks near miss: warning or false alarm?

2014

link to Pandemic and Other Infectious Diseases indexlink to Outrage Management index How should health officials handle off-the-wall social media responses to their Ebola posts?

link to Pandemic and Other Infectious Diseases indexCoping with Ebola stigma

link to Outrage Management index Responding to a claim for damages you consider bogus

link to Crisis Communication indexAssigning blame for Toledo’s water emergency

link to Outrage Management index Should a manager respond to the complaints of a demoted employee who quit?

link to Outrage Management index Responding to videos of people in your industry torturing animals

link to Precaution Advocacy indexlink to Outrage Management index “Don’t clean up the carcinogens in our park!” neighbors demand

link to Precaution Advocacy index What’s in the precaution advocacy toolkit – and what’s the right mix of tools?

link to Precaution Advocacy index “Scared Safe?” – pros and cons of fear appeals in employee safety

link to Precaution Advocacy index Raising outrage about economic inequality

link to Crisis Communication indexlink to Outrage Management index Drinking water contamination in West Virginia: A badly managed crisis becomes an ongoing controversy

link to Outrage Management index What to say when a chemical that’s outlawed in some countries is legal in yours

link to Precaution Advocacy index Going after pregnant women who drink: It’s not just straightforward precaution advocacy

A riot after police kill a citizen: What’s the hazard, what’s the outrage?

link to Crisis Communication index Explaining a voluntary, very partial evacuation of an angry town with a coal mine fire

link to Pandemic and Other Infectious Diseases index Gain-of-function research: Should researchers who say misleading things about their results be trusted on safety?

link to Outrage Management index Why you should never give up on working with fanatics

2013

link to Outrage Management indexlink to Precaution Advocacy indexPrescribed burn outrage management and wildfire precaution advocacy

Moderate-hazard, moderate-outrage public health risk communication

link to Precaution Advocacy index link to Pandemic and Other Infectious Diseases index Is “superbug” a dangerous exaggeration?

link to Outrage Management index When stakeholders think your engagement process is a farce

link to Outrage Management index Where my three risk communication paradigms fit in conventional issues management models

link to Outrage Management index Racial justice and white outrage

link to Precaution Advocacy indexPersuading people to vote in off-year elections

link to Pandemic and Other Infectious Diseases index Estimating uncertain probabilities quantitatively (of a pandemic or anything else)

link to Outrage Management index Outrage at the Rolling Stone Dzhokhar Tsarnaev cover

link to Pandemic and Other Infectious Diseases indexPandemic preparedness and pandemic stages re H5N1, H7N9, and MERS

link to Precaution Advocacy indexThree types of denial

link to Precaution Advocacy indexlink to Outrage Management index (1) What to do about anticipated audience reactions; (2) The role of denial in precaution advocacy (willed apathy)

Allegiance to the data versus allegiance to the policy goal: Kinds of advisory committee members

link to Outrage Management index link to Pandemic and Other Infectious Diseases indexMessaging for a health department under pressure to recommend meningococcal vaccination to all men who have sex with men

link to Outrage Management index Delivering disappointing news: How to tell people you’re not going to do what they want

Who has influenced my career?

link to Precaution Advocacy index link to Pandemic and Other Infectious Diseases indexFalse sense of security

The most-read articles and columns on the website

link to Precaution Advocacy index link to Outrage Management indexUsing the Sandy Hook shootings to promote gun control

2012

link to Outrage Management indexStigmatizing smokeless tobacco – and how to fight back

link to Pandemic and Other Infectious Diseases indexDoes the public care about the H5N1 research controversy? How can officials involve the public? Do they really want to?

A gradient of outrage susceptibility; outrage versus moral panic

link to Outrage Management indexRevealing a problem that’s merely possible: good risk communication or self-destructive overkill?

link to Precaution Advocacy index Warning fatigue: when bushfire warnings backfire

Why doesn’t “Risk = Hazard + Outrage” get more attention in the academic risk communication literature?

link to Outrage Management indexlink to Crisis Communication indexThe L’Aquila case: Is criminalization a good way to discourage bad risk communication?

link to Outrage Management index Labeling foods with genetically modified ingredients: California’s Prop. 37

link to Outrage Management index What should Penn State say in alumni fundraising appeals about its child molesting scandal?

link to Outrage Management index How should Mexican tourism officials address fears of drug violence?

link to Precaution Advocacy index link to Crisis Communication index Warning the world about yet another possible catastrophe: solar flares

link to Outrage Management index Persuading the Boy Scouts of America to accept atheists

link to Precaution Advocacy index Using the Precaution Adoption Process Model to figure out how to persuade people to wear masks against sandstorms in Iran

link to Precaution Advocacy index When do safety communications backfire?

link to Pandemic and Other Infectious Diseases indexRisk communication aspects of the debate over H5N1 transmission studies

link to Outrage Management index Arousing “counter-outrage” about where your activist opponents get their funding

link to Outrage Management index How should Yahoo CEO Scott Thompson have apologized for padding his résumé?

Why are people so politically inactive? Is it denial? Are they sheeple? What can be done?

What’s the job of a state health department risk communicator?

Outrage in Korea about U.S. beef and mad cow disease

link to Outrage Management index Apologizing for your predecessors

link to Outrage Management index Pink slime

link to Crisis Communication index link to Outrage Management index The widespread insistence that sources should “speak with one voice”

link to Crisis Communication index Deepwater Horizon in perspective: the dynamics of blame

link to Crisis Communication index “Panic buying” in crisis situations: China’s Fukushima run on salt

Is disfigurement an outrage factor?

link to Outrage Management index Outrage about cell tower/mast/antenna EMFs

link to Pandemic and Other Infectious Diseases indexBird flu risk perception: bioterrorist attack, lab accident, natural pandemic

link to Precaution Advocacy indexGetting health professionals to take blood-borne disease transmission seriously

 

2011

link to Crisis Communication index Validating the adjustment reaction: “Of course you’re upset….”

Finding a Ph.D. research topic that tests one of my risk communication “principles”

link to Precaution Advocacy index link to Outrage Management index Occupy Wall Street messaging – and Wall Street responsiveness

link to Crisis Communication index link to Outrage Management index Layoffs as a risk communication challenge

Financial risk communication, full disclosure, and self-fulfilling prophesies

link to Pandemic and Other Infectious Diseases indexScaring people into getting their flu shot

link to Outrage Management index Getting your organization to use information you have gleaned from public participation exercises

link to Pandemic and Other Infectious Diseases indexThe risk communication in Contagion and Contagion as risk communication

link to Crisis Communication index Hurricane Irene risk communication: public service or weather porn?

link to Crisis Communication index link to Precaution Advocacy index link to Outrage Management index Getting apathetic or resentful health department people interested in crisis communication

link to Pandemic and Other Infectious Diseases indexSarcasm isn’t an effective way to persuade parents to vaccinate their kids

Figuring out how risky it is to fly your own airplane – the pesky “denominator problem”

link to Pandemic and Other Infectious Diseases indexWhy U.K. nurses resisted swine flu vaccination – and why health care workers resist flu vaccination

link to Crisis Communication index Media coverage of Three Mile Island versus Fukushima: Getting experts versus vetting experts

link to Outrage Management index Research on the trust/communication relationship – and the paradoxical role of trustworthiness and accountability

link to Precaution Advocacy index link to Outrage Management index Pushing for a new murder investigation: precaution advocacy or outrage management?

Research on the risk communication seesaw (and other untested Sandman ideas)

link to Outrage Management index Outrage management for a mining company in the Maghreb

link to Precaution Advocacy index Persuading children to take precautions

link to Precaution Advocacy index link to Pandemic and Other Infectious Diseases indexWarning people about swine flu … again

link to Crisis Communication index Cultural differences regarding Fukushima crisis communication

link to Crisis Communication index Fukushima mistrust

link to Crisis Communication index More on Fukushima crisis communication: The failure to speculate

Mental models in risk communication – and mental models about risk communication

link to Crisis Communication index Japan’s nuclear crisis: The need to talk more candidly about worst case scenarios

link to Crisis Communication index link to Outrage Management index Unempathic over-reassurance re Japan’s nuclear power plants

link to Crisis Communication index Restoring confidence after the Christchurch earthquakes

link to Outrage Management indexWill the shale gas industry try risk communication?

link to Precaution Advocacy index Using cognitive dissonance to get apathetic people moving

link to Outrage Management index How not to play into the hands of extremists

link to Outrage Management index Humility: why senior executives have trouble addressing their misbehaviors

Full disclosure and personal reputation

link to Outrage Management index The reputation “bank account” and reputational redemption

link to Outrage Management index Outrage at nuclear power versus the “solar power halo” – and a postscript on carbon capture and storage

 

2010

link to Pandemic and Other Infectious Diseases indexWhy – and how – the United Nations should have admitted its forces may have brought cholera to Haiti

link to Outrage Management index Talking about CEO compensation

Telling people explicitly what you don’t mean

Prospects for persuading activists and public health officials to be more honest

link to Pandemic and Other Infectious Diseases indexMandatory flu vaccination for health care workers (again)

link to Crisis Communication index Optimism, “vision,” and crisis communication

Goals and impacts of my website, especially the postings on the BP oil spill

link to Outrage Management index“Corn sugar” and other euphemisms

link to Precaution Advocacy index Blowing the whistle: when a low-status employee sees a risk

link to Outrage Management indexDid the BP spill in the Gulf of Mexico create a crisis for the oil and gas industry?

link to Precaution Advocacy index link to Pandemic and Other Infectious Diseases index Talking about risk reduction when risk elimination isn’t possible: the case of dengue

link to Precaution Advocacy index Do we need safety activism and safety outrage (like environmental activism and environmental outrage)?

link to Crisis Communication index link to Outrage Management index President Obama’s handling of the Deepwater Horizon oil spill

link to Precaution Advocacy index link to Outrage Management index Why aren't people more worried about cell phone health risks?

link to Crisis Communication indexlink to Pandemic and Other Infectious Diseases indexWHO: Hyping the pandemic or helping the world prepare?

link to Outrage Management index The ethics of risk communication consulting and the BP oil spill

link to Outrage Management index Jim Joyce, Tony Hayward, and how to apologize

link to Outrage Management index The role of public affairs professionals in enterprise risk management

link to Pandemic and Other Infectious Diseases indexFurther debate on whether the CDC misled people about age-specific death rates of pandemic H1N1

link to Pandemic and Other Infectious Diseases index Was it wrong to warn people even though the swine flu pandemic was turning out mild?

How did Goldman Sachs become a scapegoat?

Are we learning the right lessons from the Goldman Sachs controversy?

link to Crisis Communication indexlink to Pandemic and Other Infectious Diseases indexWhen a government decides swine flu is mild: Talking about crisis management policy changes

Education and training for risk communication

How to do experimental research to test risk communication principles

link to Crisis Communication index Meeting the needs of relatives of disaster victims

link to Outrage Management indexThe Catholic Church’s pedophilia scandal: contrition, dilemma-sharing, and accountability

link to Outrage Management indexApplying “Risk = Hazard + Outrage” to financial markets

link to Outrage Management indexIntentionally irritating opponents as a tactic

link to Pandemic and Other Infectious Diseases indexMaking health care workers get vaccinated against the flu

link to Outrage Management indexOutrage at proposed wood burning regulations

Using a risk matrix to measure enterprise risk perception

My biggest regret: not building a next generation

link to Crisis Communication index link to Outrage Management index Talking about uncertainty when hazard levels are unclear

link to Outrage Management indexOutrage management via online social media

link to Crisis Communication index link to Pandemic and Other Infectious Diseases indexMaking pandemic communications (and all crisis communications) provisional

link to Pandemic and Other Infectious Diseases indexWhy did the CDC misrepresent its swine flu mortality data – innumeracy, dishonesty, or what?

link to Pandemic and Other Infectious Diseases indexHow should WHO have integrated severity into its pandemic communications?

Talking about a shooting … or any awful event that just happened

2009

Warning others after an accident that they could have one too

link to Pandemic and Other Infectious Diseases index What should we tell people about vaccination if the pandemic wave is ebbing?

link to Precaution Advocacy index Are people apathetic about the environment, or is it something else?

Why didn’t President Obama get vaccinated against swine flu? Should he have?

Using DDT against malaria in Africa

link to Precaution Advocacy index The emerald ash borer: a very tough precaution advocacy problem

link to Pandemic and Other Infectious Diseases index The meme that this pandemic is “like the seasonal flu”

link to Pandemic and Other Infectious Diseases indexMandatory vaccination for health care workers

link to Outrage Management index Research to prove that outrage management works

Healthcare reform outrage

Empathy, Les Havens, and Elvin Semrad

Agricultural risk communication and human health

link to Outrage Management index Coping with the outrage at healthcare reform “town hall meetings”

Role of faith organizations in pandemic preparedness/response

link to Pandemic and Other Infectious Diseases indexThe importance of telling people about pandemic flu precautions

Am I late urging people to prepare for a possibly severe pandemic?

Using public health concerns and public health departments to sell climate change action

link to Pandemic and Other Infectious Diseases index Pandemic prioritizing: Vulnerable people versus essential people

Do I really think people should have Tamiflu on hand? Yes.

link to Outrage Management index Outrage management for receptionists and operators

link to Crisis Communication index How do you engage people in mid-crisis long-term planning? Is it even possible?En Français: Comment faites-vous pour amener des gens à la planification à long terme, au milieu d’une crise? Est-ce même possible?

link to Pandemic and Other Infectious Diseases indexSwine flu worst case scenarios: warn people now or wait till things start getting nasty? En Français: Pires scénarios de grippe porcine: avertir les gens maintenant ou attendre que les choses commencent à mal tourner?

link to Crisis Communication index link to Pandemic and Other Infectious Diseases indexWHO’s “Outbreak Communication Guidelines” – and calling a pandemic a pandemic

link to Outrage Management index Managing the outrage of extremists

link to Pandemic and Other Infectious Diseases indexSelling pandemic prep to family and friends En Français: Vendre l'état de préparation à une pandémie, à la famille et aux amis

link to Pandemic and Other Infectious Diseases index Visualizing a mild pandemic: The risk comparison to 36,000 U.S. annual flu deaths En Français: Visualiser une pandémie légère: la comparaison de risques avec 36,000 décès annuels aux États-Unis, causés par la grippe [saisonnière]

Do I tweet? (Just how far behind am I really?)

link to Pandemic and Other Infectious Diseases indexIs swine flu moving slowly? Did the authorities overreact? What should the key messages be now?

link to Pandemic and Other Infectious Diseases indexWhat’s in a name: H1N1 versus swine flu

link to Pandemic and Other Infectious Diseases index Trying to get Tamiflu in case of a swine flu pandemic

link to Outrage Management indexlink to Crisis Communication index Credit default swaps, financial meltdown, and risk communication

link to Outrage Management index Apologizing to outraged people (when they don’t even know you)

link to Precaution Advocacy index link to Outrage Management indexDoes lack of control raise outrage and thus motivate action, or does it reduce self-efficacy and thus prevent action?

link to Precaution Advocacy index Climate change attitudes: not just apathy versus denial

link to Outrage Management index Using risk comparisons to show a catastrophe is unlikely

link to Precaution Advocacy index Global warming denial or global warming apathy?

Vaccine shortage as a vaccination motivator

link to Precaution Advocacy indexClimate change risk communication in a nutshell

2008

link to Crisis Communication index Social media and source coordination in pre-crisis and crisis communication

link to Precaution Advocacy index link to Crisis Communication index link to Outrage Management indexWhich media work best in different kinds of risk communication?

When enforcement officials try to do risk communication

Overlapping definitions: “risk communication,” “crisis communication,” and “health education”

link to Crisis Communication index link to Outrage Management indexShould you tell bystanders about a crisis (or a controversy)?

Framing effects research, the risk communication seesaw, and worst case scenarios

Should I have endorsed Obama on this website? Did I?

The uncertainty of science

A mercury risk the regulators are more worried about than the community

Evaluating risk communication

link to Precaution Advocacy indexlink to Pandemic and Other Infectious Diseases indexThe dangers of excessive warnings … and of over-reassurance

Risk communication is a type; outbreak communication is a subtype

How should the public cope with outrage and uncertainty – and how do I cope?

Was Hillary Clinton’s Obama endorsement good outrage management?

link to Outrage Management indexPesticide spraying against West Nile Virus

link to Outrage Management indexConvincing people incinerators have improved

Risk communication and Web 2.0

link to Precaution Advocacy indexSelling fire protection

link to Outrage Management indexLabeling BGH in milk

Media coverage isn’t proportional to mortality statistics – and it shouldn’t be

link to Outrage Management indexGood reputation and bad reputation: Are there positives that can offset the negatives of outrage?

link to Outrage Management indexResponding to damaging rumors when the information is confidential

link to Crisis Communication index link to Pandemic and Other Infectious Diseases indexWas it good or bad crisis communication for Hong Kong to shut down its primary schools because of a flu outbreak?

Lessons from the Westland beef recall

link to Pandemic and Other Infectious Diseases indexVaccination and autism: Responding to the Hannah Poling case

link to Pandemic and Other Infectious Diseases indexYou can’t hector people into pandemic preparedness

link to Outrage Management indexAlberta’s oil royalty: The industry’s risk communication mistakes

link to Outrage Management indexHonesty as strategy

2007

link to Outrage Management indexWhat can you say when you want to work with groups that detest each other?

link to Crisis Communication index link to Outrage Management indexManaging outrage about the release of a convicted rapist

link to Outrage Management index Helping drinking water systems talk about serious and not-so-serious violations

Measuring public versus expert risk perceptions and outrage

How morale affects safety

The movie “Awake” – and talking to people about anesthetic awareness

Landlord-tenant relations and indoor air quality controversies

link to Outrage Management indexOutrage about depleted uranium

link to Crisis Communication index link to Outrage Management indexOrigins of the risk communication seesaw principle

link to Outrage Management index link to Pandemic and Other Infectious Diseases indexDoes taking the thimerosal out of vaccines reassure people or scare them?

link to Outrage Management indexWorking with inexperienced regulators

link to Pandemic and Other Infectious Diseases index(1) What’s unique about pandemic communication? (2) What’s new in risk communication?

Where do “risk tolerance” and “risk appetite” fit in risk management and risk communication?

link to Crisis Communication indexRole of leadership in homeland security crisis communication

link to Pandemic and Other Infectious Diseases indexPanflu risk communication to foreign-born populations

link to Pandemic and Other Infectious Diseases indexTamiflu redux

Empathy in risk communication

Elvin Semrad, humanistic psychotherapy, and risk communication

link to Outrage Management indexFischhoff’s seven stages of risk communication

Searching my site

link to Crisis Communication indexAsking people to wait in line for medicine in a crisis

link to Precaution Advocacy index MRSA “superbug” risk communication

link to Crisis Communication index What’s unique about “counterterror risk communication”?

link to Crisis Communication indexChristine Todd Whitman’s defense of EPA re: post-9/11 air quality

Presenting to Boards of Directors

link to Outrage Management indexWhen a regulator is making “impossible” demands

Health department policies on releasing information

Melamine risk communication: acknowledgment and anticipatory guidance

link to Pandemic and Other Infectious Diseases indexCorporate Tamiflu stockpiling

link to Crisis Communication indexAre empathy and compassion really what matters in mid-emergency?

link to Pandemic and Other Infectious Diseases indexWhat do I think about the controversy in the pandemic prep community about my role and my integrity?

Why do I want the government to control all the Tamiflu? (I don’t.)

Why is this such an old-fashioned website?

link to Pandemic and Other Infectious Diseases indexPandemic preparedness and the poor: Are we urging people to do more than they can?

link to Precaution Advocacy index link to Pandemic and Other Infectious Diseases indexIs a flu pandemic likely to raise issues of social stigma? How can risk communication help with stigma?

link to Precaution Advocacy index link to Pandemic and Other Infectious Diseases indexIs it good or bad risk communication to warn Asian students that they are at “high risk” of contracting bird flu from food?

Risk communication and outdoor education

2006

link to Outrage Management index link to Pandemic and Other Infectious Diseases indexTalking about animal culls

link to Crisis Communication indexRisk communication and the legitimacy of counterterrorism

link to Outrage Management indexThe role of outrage in regulatory reform

link to Outrage Management indexLessons of the O.J. Simpson/Rupert Murdoch/Judith Regan controversy

Defining risk: Why not include benefits too?

link to Precaution Advocacy index link to Pandemic and Other Infectious Diseases indexWhy it’s hard to persuade people to add pandemics to the long list of things they’re worried about

link to Outrage Management indexAren’t the outrage factors just aspects of risk perception?

link to Pandemic and Other Infectious Diseases indexPandemic flu good communication example file

Risk communication and corporate social responsibility

link to Pandemic and Other Infectious Diseases indexPandemic flu misinformation “Hall of Shame”

link to Outrage Management indexRisk communication in facility siting controversies

link to Crisis Communication indexIs emergency preparedness getting too much attention?

link to Outrage Management indexPutting extremists on a Community Advisory Panel

link to Pandemic and Other Infectious Diseases indexTalking about “high-path” and “low-path” avian flu

link to Pandemic and Other Infectious Diseases indexHow much should we trust what WHO says about pandemic phase?

link to Precaution Advocacy index link to Crisis Communication index link to Outrage Management indexTelling 9/11 emergency responders to wear their masks – and explaining later what went wrong

How do we “know” if they’re telling us the truth about BSE – or about anything?

Localized geographical identifiers: How to say “This Means You!”

link to Crisis Communication indexWhat does it mean to “manage” terrorism – and the fear of terrorism?

link to Precaution Advocacy index link to Crisis Communication indexMotivating disaster preparedness

End-of-the-world risk communication

link to Crisis Communication indexNotes from the Beirut evacuation

link to Precaution Advocacy indexOutrage about global warming

Wearing personal protective equipment around hazardous waste sites: Damned if you do, damned if you don’t

Is mid-crisis consultation possible?

Talking to poultry consumers about bird flu: How reassuring is too reassuring?

link to Pandemic and Other Infectious Diseases index“Mild” versus severe pandemics – public health versus emergency response

link to Precaution Advocacy indexWhy do people keep smoking?

link to Pandemic and Other Infectious Diseases indexPreparing for a severe pandemic

link to Pandemic and Other Infectious Diseases indexFake Tamiflu

Activism versus education, sensationalism versus inspiration

link to Pandemic and Other Infectious Diseases indexTalking to wildlife rescuers about their bird flu risk

link to Pandemic and Other Infectious Diseases indexMeasuring pandemic fear, panic, denial, and apathy

link to Pandemic and Other Infectious Diseases indexComing out of the closet about pandemic preparedness

Risk communication seminars

link to Pandemic and Other Infectious Diseases indexMore on Tamiflu stockpiling ethics and psychology

link to Pandemic and Other Infectious Diseases indexMessage points for a pandemic flu school flyer for parents

Just-in-time pandemic preparedness

Outrage management and school-parent relations

Risk communication versus media relations

Doctor-patient risk communication: persuasion or just the facts?

link to Outrage Management indexOutrage about risk to the elderly

link to Pandemic and Other Infectious Diseases indexSurgical masks: Another pandemic risk communication controversy

link to Pandemic and Other Infectious Diseases indexPandemic risk and the U.S. poultry industry

Family pandemic preparedness and family pandemic communication

The “outrage factors”

2005

link to Pandemic and Other Infectious Diseases indexLikelihood of a severe pandemic – the hunger for a number

link to Pandemic and Other Infectious Diseases indexThe flu pandemic issue-attention cycle – where does skepticism fit?

Analogies in risk communication

link to Pandemic and Other Infectious Diseases indexTalking to a local government official about pandemic flu

link to Pandemic and Other Infectious Diseases indexTalking to healthcare workers about pandemic risks

link to Pandemic and Other Infectious Diseases indexTrusting in your government’s pandemic planning

link to Pandemic and Other Infectious Diseases indexFlu Wiki

link to Pandemic and Other Infectious Diseases indexPandemic preparedness: the individual, the government, and the world of finance

The worst risks

link to Pandemic and Other Infectious Diseases indexStressing non-medical pandemic preparedness (while the feds stress medical preparedness)

Risk communication for children

(1) How do I define “panic”? (2) What about risk communication to emergency responders?

link to Pandemic and Other Infectious Diseases indexSome flu pandemic adjustment reactions

link to Pandemic and Other Infectious Diseases indexPandemic preparedness – what’s a doctor to do?

A variant on Risk = Hazard + Outrage

link to Pandemic and Other Infectious Diseases indexThe ethics of Tamiflu

Inadequacies in Katrina response

Corporate emergency response

Apologizing to employees

link to Pandemic and Other Infectious Diseases indexMyanmar takes note of bird flu

Managing outrage about healthcare errors

Is there an epidemic of fear?

link to Pandemic and Other Infectious Diseases indexGiving children frightening bird flu information

Selling a house near mobile telephone towers

link to Crisis Communication index link to Pandemic and Other Infectious Diseases indexHomeland Security's color coding as an excuse not to warn people about bird flu

Should you acknowledge the little bit of truth on the other side of an argument?

link to Pandemic and Other Infectious Diseases indexPeople getting themselves ready for a flu pandemic

Thimerosal, autism, and misleading toward the truth

link to Pandemic and Other Infectious Diseases indexThe math behind the U.S. Tamiflu supply

Arousing outrage about aging

More sources on when to release risk information

Asbestos warnings and the Libby miners

link to Pandemic and Other Infectious Diseases indexBird flu cover-ups

(1) Does public involvement reduce public concern?
(2) Talking management into an involvement program

Talking to engineering clients about risk

“We all know what part of their bodies risk assessors pull those numbers out of.”

link to Pandemic and Other Infectious Diseases indexMagnitude of the communication problem during a flu pandemic

Risk communication in the face of class action litigation

Coping with violence

link to Pandemic and Other Infectious Diseases indexWhat can individuals do to prepare for a bird flu pandemic?

link to Pandemic and Other Infectious Diseases indexWHO’s new pandemic influenza phases

Weight, health, and CDC risk communication

Critical Mass Theory and risk perception

Outrage about exercise limitations when air pollution is high

link to Pandemic and Other Infectious Diseases indexCommunication plans for flu pandemics

(1) Dead bodies – crisis communication or outrage management?
(2) Two-way communication with apathetic publics

Cloned cattle and preventive outrage management

Why people can’t understand toxicity

“Hazard + Outrage” versus “Impact × Probability”

link to Pandemic and Other Infectious Diseases indexPeople’s need for health emergency information

A non-zero standard for anthrax (or any risk)

Learning tsunami lessons and punishing the guilty; protecting tourism versus protecting lives

Bioterrorism risk communication – what are people interested in learning?

More on “Talking about Dead Bodies”

How “Risk = Hazard + Outrage“ relates to the psychometric paradigm of Slovic et al.

“Talking about Dead Bodies” – some reactions from PAHO

Risk communication versus public relations (in theory and in practice)

Talking about “risk” without implying causality

Alerting employees about chemical risks

Risk communication and the drug industry

Organizational culture and organizational prerequisites for risk communication

Health communication versus risk communication

Controlling, coordinating, coping, and planning

2004

Gay rights as a risk communication problem

Company crisis communication plans

How would risk communication have averted the Iraq war?

link to Pandemic and Other Infectious Diseases indexFlu vaccine risk communication

link to Outrage Management indexThe “outrage” concept and black-and-white thinkers

link to Crisis Communication indexGetting out preparedness information before a crisis

The role of marketing in risk communication

Telling people something they do all the time is more dangerous than something they’re newly worried about

(1) Web-based risk communication; (2) mental models

Talking about risks that have never happened

link to Crisis Communication index link to Outrage Management indexIs outrage part of risk or part of risk perception?

Testing cows for BSE

link to Crisis Communication index link to Outrage Management indexOver-reacting to risk and irrationality

Corporate stonewalling and consumer warnings

Really, really irrational stakeholders

Mad cow risk communication

2003

link to Outrage Management indexTelling corporations obvious things

link to Pandemic and Other Infectious Diseases indexFlu: A touch of the panic

Root/risk philosophies

Interview in The Sun

Appearance of mobile telephone base stations

link to Outrage Management indexSome knotty dilemmas of public consultation

“Be first, be right, and be credible”

Taking responsibility for the 2003 blackout

Improving safety by firing employees

link to Outrage Management indexPhilanthropy, Bribery, Blackmail, Reparations, and Penance

Media censorship

link to Pandemic and Other Infectious Diseases indexMedia coverage of SARS and monkeypox

link to Crisis Communication indexInforming the public versus informing terrorists and criminals

link to Crisis Communication indexScaring people about terrorism

Checklists for emergency communications

link to Outrage Management indexTalking about dioxin

What are the components of hazard?

Panic (and even fear) can do real harm

Communicating a health concern

Template for risk communication planning

When people are under-reacting to a risk

link to Crisis Communication indexEmergency how-to warnings

link to Crisis Communication indexEvacuation feasibility – the attractions of fatalism

link to Crisis Communication indexWhy the sudden interest in smallpox?

SUVs and risk communication

link to Outrage Management indexGM foods and risk communication

link to Crisis Communication indexSmallpox vaccination: Can we trust the government?

Research funding and trustworthiness

Dealing with abusive stakeholders

Silicone breast implants (1)

Silicone breast implants (2)

Silicone breast implants (3)

Reporting undesirable events

link to Precaution Advocacy indexCoping with employer irrationality about safety

The Service Approach

Misleading connotations of the word “outrage”

link to Crisis Communication indexCommunication now about possible future terrorism

link to Crisis Communication indexCrisis communication versus risk communication

link to Crisis Communication indexAnthrax, politicians, and PR

link to Crisis Communication indexRisk communication for government emergency responders

Graduate work in risk communication

Where outrage stands on various theoretical frameworks

2001

link to Crisis Communication indexWhat did Rudy Giuliani do right?

Risk to children and other specially vulnerable populations; also environmental justice

link to Precaution Advocacy indexWorkplace safety – how organizational culture affects whether employees take risk seriously

Guilt and ego as drivers in environmental risk controversies

link to Crisis Communication indexBioterrorism and anthrax – candor (even about “what-ifs”) reduces panic

link to Crisis Communication indexAftermath of September 11 – first thoughts on terrorism, weapons of mass destruction, apathy, denial, and risk communication

link to Precaution Advocacy indexMobilizing outrage on environmental causes – anger as antidote to apathy

Transparency and information overload (especially in Australia)

Apology, forgiveness, and greed

Advocacy for the disabled – shame, oppression, and outrage

Public relations versus stakeholder relations

link to Precaution Advocacy indexRadon risk communication, the natural-versus-industrial distinction, and risk comparisons

Community right to know – how activists use it and how companies respond

Military risk communication

Outrage and outrage management in other cultures – international risk communication

link to Precaution Advocacy indexImpact of outrage (including employers’ outrage) on employee safety

Risk communication at a coal-fired power plant – hazard management versus outrage management; lawyers versus admitting fault

Risk communication bibliography – recommended books

Development in South Africa – corporate outrage can lead to “insensitivity” to public outrage

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