These handouts were originally made to accompany a CD/DVD produced and sold by the American Industrial Hygiene Association. The video is now available online without charge.
Crisis Communication: Guidelines for Action
The entire set in one Adobe Acrobat file 
– (70 pages, 5-MB PDF)
Individual handouts
(Note: All of the following Adobe Acrobat files are larger than 10 kB and smaller than 40 kB.)
Front Matter
Crisis Communication I: How Bad Is It? How Sure Are You?
Crisis Communication II: Coping with the Emotional Side of the Crisis
Crisis Communication III: Involving the Public
Crisis Communication IV: Errors, Misimpressions, and Half-Truths
Introduction
Crisis Communication I: How Bad Is It? How Sure Are You?
The Seesaw of Risk Communication
How To Reassure Without Over-Reassuring
Talking about Worst Case Scenarios: Eight Principal Strategies
Avoiding Overconfidence in Uncertain Situations
Dilemma Sharing – When Should You Do It?
Crisis Communication II: Coping with the Emotional Side of the Crisis
“Panic Panic” and Fear of Fear
Levels of Fear – Which Is the Goal?
Beyond Panic Prevention: Addressing Emotion in Emergency Communication
